Shipping

Shipping Policy — LAKERAIN

Last updated: October 25, 2026

1. Free shipping

All our shipments within Mexico are free, with no minimum purchase.

2. Where we ship from

Our products are shipped from our international warehouse directly to your home. This is why the delivery time is longer than that of a domestic shipment.

3. Delivery times

  • Order preparation: 1 to 3 business days after your purchase.
  • Transit to Mexico: 10 to 20 business days to your home.
  • Estimated total time: 11 to 23 business days from your purchase.

Business days do not include weekends or holidays. During high-demand seasons (Buen Fin, Christmas, Chinese New Year) or due to customs inspections, delivery may take a few extra days. If that happens, we will let you know.

4. Tracking your order

When your order ships, we will email you your tracking number. You can check it on our page using the “Track order” button.

It is normal for the tracking to show no movement for the first 3 to 7 calendar days , while the package is registered in the international system. If you do not see any movement 10 business days after receiving your tracking number, write to us.

5. Taxes and customs

The price you pay includes import taxes. You will not have to pay anything extra upon receiving your order. If any courier asks you for an additional payment, do not pay it and write to us immediately.

6. Multi-tube orders

If you purchased a pack, your tubes may arrive in more than one package and on different days. We will let you know if your order is shipped separately.

7. Shipping address

Carefully check your address, zip code, and phone number before paying. If you notice an error, write to us within the first 12 hours after your purchase to correct it. Once the order has shipped, we cannot change the address.

If the package is returned due to an incorrect or incomplete address, or because no one received it after delivery attempts, we can reship it for a shipping fee or refund the value of the product.

8. Delayed or lost order

  • If your order has not arrived 30 business days after your purchase, write to us.
  • We will investigate with the courier. If the package is confirmed lost, we will send you a new one at no cost or refund 100%, whichever you prefer.
  • If the tracking says “delivered” but you did not receive it, check with neighbors or your building’s reception and write to us within 7 calendar days from the date it was marked as delivered. We will help you file a report with the courier.

9. Damaged or incorrect product

Write to us within the following 7 calendar days after delivery, with photos of the product, the packaging, and the tracking label. We will send you a replacement at no cost or refund 100%.

10. Contact

  • Email: pruebalakerain@gmail.com
  • Customer service hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.
  • We respond within 24 business hours.